Frequently Asked Questions
- About us:
Revolver USA is a music distributor. We sell independent label digital downloads, CDs, vinyl, DVDs, magazines, books, DVDs and related items to stores all over the world and to other distributors, as well as direct to consumers via our Midheaven Mailorder division. Below are some frequently asked questions from our mailorder customers.
- Our Returns Policy
We will replace any factory-defective item or factory-shrunk item purchased from Midheaven with a fresh copy of that title.
Please email order (at) midheaven (dot) com and provide the artist, title and format of the defective item, the problem with it, and purchase date. One thing to note, if we need you to send it back, please be sure to pack it well; we can't be responsible for replacing items trashed by our wonderful U.S. postal service.
We are unable to grant cash refunds; if we are out of stock on the defective item's replacement copy, we'll credit your account for the item so you can either purchase an alternative or wait for the original item to come back in-stock. Unfortunately, we are not able to accept returns on an item because you don't like it once you hear it.
- Order Confirmation via Email
When you order on our website you'll receive an immediate confirmation of receipt of your order via email. The email will include a tentative order amount, including estimated invoice total. This confirmation does NOT mean your order has already been picked or invoiced or charged to your credit card. It simply means we've received your order. If you didn't receive a confirmation e-mail, it's likely something went wrong with the order. Double check your junk/spam mail folder and if it's not there, please e-mail us at order (at) midheaven (dot) com and we'll get to the bottom of it!
- More Stuff You Should Read Before You Shop
Prices listed are in U.S. dollars and do not include shipping/ handling. Prices are subject to change. We accept VISA and MasterCard and (NEW!) PayPal, as well as checks, money orders, IMOs (International Money Orders drawn in US dollars only), and C.O.D. If you'd rather send credit card info via fax, mail, or email, that's okay, too (contact numbers below). We're not able to issue cash refunds; if you prepay your order and send it via snailmail and we are out of stock on any of your choices, we will issue a credit slip to be used on subsequent orders. If you need assistance or have any questions about online ordering, contact firstname.lastname@example.org Again (and this bears repeating): Midheaven does not charge you for items not shipped (see "Order Confirmation via Email," above). We update our on-line catalog daily with all the new stuff in-stock and with upcoming releases added to our schedule, so if the item you're looking for isn't on our site, we don't have it currently in-stock....yet. HOWEVER - it doesn't mean it won't be coming in at some date in the future. Your best bet for staying updated on what's new is to sign up for our weekly new release list - just e-mail order (at) midheaven (dot) com with either "SUBSCRIBE" or "REMOVE" in the subject line, simple as that!
- Out of stock / backorders & preorders
What if something is out of stock? Do you do backorder? We will ship what's in-stock from your order and refund you the difference. We don't actually do back-order, so if something is listed as out-of-stock on your invoice, you'd need to re-order it. If you'd like to be notifed if something is out of stock PRIOR to shipping, please mention so in the "Order Comments" field.
Pre-orders will ship the week before street date, and generally arrive by or before the street date. Street dates are visible on the item page, and if your pre-order hasn't arrived by the date you'd expected, it's worth double-checking the item page as all street dates are subject to change.
We'll ship your full order out when the pre-order is available to ship. If you'd like for us to ship what's available immediately, e-mail order (at) midheaven (dot) com and we can make the proper arrangements.
- Contact Info
You can reach us at Midheaven by: email : email@example.com phone : 415 241-2437 fax : 415 241-2421. Our street address is: Midheaven c/o Revolver USA Distribution 2745 16th Street San Francisco, California 94103 USA attn: Jason
- Digital agreement
All MP3s sold on the Midheaven.com site are encoded at 320 kbps. By purchasing physical or digital
media from Revolver USA/midheaven.com, you agree not to repost digital
files for electronic redistribution on the internet.
We do not sell, rent, trade or give away our customers' personal information (including-- but not limited to-- email addresses) to/with other companies, promise. Except when volunteered, Midheaven Mailorder and Revolver USA (hereafter referred to as "midheaven.com") nor its eventual advertising agents does not/will not collect any personally identifiable information about users, such as name, address, phone number, or e-mail address. In some cases, you may voluntarily provide personal information (name, address, email address, etc) when you order merchandise or request a catalog from midheaven.com. We keep such information in a private database so that we may maintain a mailing list for the exclusive use of midheaven.com. We do not sell, give away or trade this information to any other company or entity outside of midheaven.com and Revolver USA. Midheaven.com and linshare.com currently obtains some types of non-personally identifiable information, such as the Internet Service Provider you use to connect to the Internet, your browser type, or the type of computer operating system you use (Macintosh or Windows, for example). This information is used for the purpose of configuring our site so it may be best viewed by the majority of our customers, and may be used by linkshare.com for marketing, retail tracking, and research purposes. This information includes: • Your IP address: a unique number assigned to every computer on the Internet. The type of information that midheaven.com may infer from the IP address is geographic location. In cases of suspected credit card fraud, we reserve the right to provide IP addresses to issuing banks and/or law enforcement for investigation. Your domain: e.g., .com, .net, or .edu. This is standard information that is available with all communication sent on the Internet.
Your operating system: e.g., Windows, DOS, Macintosh, or UNIX;
Browser version and type: e.g., Netscape Navigator or Internet Explorer;
Browser language: e.g., Java or Unix;
Internet Service Provider (ISP): e.g., MindSpring or AOL Data Collection and Opt Out Midheaven.com uses "cookies" to enhance your experience on the web. We cannot use these cookies to personally identify you in any way. What are cookies and why do we use them? A cookie is a unique number that is provided to you the first time you visit a website. Although they are currently used by our servers to gather the information described above, if and when midheaven.com posts advertising on its site (particularly banner ads), such ads may issue a unique number from its banner engine, which is stored in a cookie file on your computer. This cookie can help midheaven.com and its advertisers target ads to you, reducing multiple ad views. While we believe cookies can, um, enhance your Internet experience by limiting the number of times you see the same ad and delivering more relevant content to you, they will not be not required for midheaven.com to deliver advertising banners to you. If you do not want to deal with network cookies, there is a simple procedure to manually delete them from your hard drive. Please consult your web browser's Help documentation for more information.
Orders submitted via the Secure Ordering option on Midheaven's "shopping cart" system arrive at our office over the internet via SSL (secure sockets layer). Translation: your credit card info is encrypted.
- Weekly New Release Listings Emailed Directly To You
- Prospective B2B/Retail/Distributor customers
If you're a U.S. or overseas store, distributor, or online music fullfillment service/digital downloads provider and would like to buy directly from Revolver USA on a wholesale basis, please email Arthur Crawshay at arthur at midheaven.com. Are you the buyer for an established retail/wholesale operation that is currently purchasing direct from Revolver USA? Would you like electronic access to our wholesale catalog, where you can browse our inventory and submit online orders directly to your Revolver salesversary? Can do. Email arthur at midheaven dot com and type the words "B2B Fetishist" in the subject line and ask for a B2B username and tell us what you want to use as a password. We'll do the rest.
- Physical Distribution
Labels/bands interested in having us distribute their music to our wholesale accounts worldwide can mail samples to the address below. Include your catalog, pricelists, samples and any press clippings you feel are pertinent. Please include a phone number, address and email contact. Revolver USA Distribution (attn: Bobo) 2745 16th Street San Francisco, California 94103 USA. fax: 415 241-9009 email: bobo[at]midheaven dot com Keep in mind that time/logistics restraints can make it very difficult-- if not downright impossible-- for us to browse websites and/or download/listen to MP3s. If you email information, do so in PLAIN TEXT-- attachments will not be downloaded or opened. And DON'T EMAIL MP3s or other sound files. Please. If we think we can sell what you're offering, we'll contact you. Please avoid sending emails asking us if we have received or reviewed samples you've sent. Thanks for your patience and understanding.
- Digital Distribution
Revolver USA delivers downloadable musical works for sale worldwide via a wide array of online services, including iTunes, emusic.com, Amazon, Juno, Beatport, Boomkat, Bleep, and scores of other digital providers. Please send a label description and artist roster to paulat midheaven dot com for consideration. Please don't send MP3s or other audio files via email. We prefer links to MySpace/Facebook pages, band/label sites with MP3s, etc. And thank you for thinking of Revolver USA!
- Album downloads & Windows issues
There should be a box on the right-side column of the homepage titled "Download Code?" (below the log-in box) or http://www.midheaven.com/downloadcode - you can enter it in there! We've found that some versions of Windows contain a bug that result in users not being able to unzip full album downloads with the built in archiver program. If you are having problems please use the free programs WinRAR or WinZip to extract the archive. If you continue to have problems please contact us at digital at midheaven dot com
Want to work here? Well, since we can't seem to talk you out of it, if you'd like to send a resume, fine. Use the contact info below and send it attn: Personnel. No phone calls or visits, please. And if you email your resume, please do so in plain text. No file attachments. And we're usually open to the concept of dependable, responsible interns. The same policies apply. Revolver USA Distribution can be reached at 2745 16th Street, San Francisco, California 94103 USA. email: info at midheaven dot com (again, inquiries regarding distribution of your label should be directed to bobo at fax: 415 241-2421
- Facebook enabled?
Revolver USA now has a Facebook group -- join us! http://www.facebook.com/group.php?gid=47665374723
- Twitter updates?
Subscribe to our informative, inobtrustive and always-relevant Twitter feed! http://twitter.com/revolverusa
- Question not answered?
Well, well, well. Stumped the FAQ huh? You must be so proud. You can reach us by:
E-mail - firstname.lastname@example.org Phone - 415-241-2437 Fax - 415-241-2421 Snail Mail - Midheaven c/o Revolver USA 2745 16th Street San Francisco CA 94103 USA
Revolver USA is a music distributor. We sell independent label digital downloads, CDs, LPs, DVDs, magazines, books, cassettes, 7" singles and related items to stores all over the world and to other distributors, as well as direct to consumers via Midheaven Mailorder.
mail : email@example.com
Our street address is:
Midheaven c/o Revolver USA Distribution
2745 16th Street
San Francisco, California 94103 USA